FAQ
Q: DO YOU OFFER REFUNDS?
A: WE DO NOT OFFER REFUNDS HOWEVER IF YOU ARE NOT SATISFIED WITH YOUR ITEM WE WILL ISSUE A STORE CREDIT. (PLEASE NOTE YOU HAVE 7 CALENDAR DAYS TO SEND BACK YOU’RE ITEM, MUST BE POSTMARKED BEFORE THE 7TH DAY)
Q: DO YOU REFUND SHIPPING FEES?
A: SHIPPING FEES ARE NON REFUNDABLE UNLESS THE ITEMS WERE DAMAGED (PLEASE NOTE YOU HAVE 48 HRS TO REPORT ANY DAMAGED ITEMS) IF YOU DO NOT VERBALLY SPEAK TO A CUSTOMER SERVICE AGENT WITHIN TIME PERMITTED WE WILL NOT HONOR.
Q: HOW DO I KNOW MY PACKAGE HAS SHIPPED?
A: AFTER PLACING YOUR INITIAL ORDER YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL. ONCE THE ORDER HAS BEEN PROCESSED AND LEAVES OUR DISTRIBUTION CENTER YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION FOR YOU SHIPMENT.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: WE ACCEPT VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS, PAYPAL AND STORE CREDITS.
Q: WHAT IF MY CREDIT CARD IS DECLINED?
A: IF YOUR PAYMENT IS DECLINED YOU WILL HAVE ANOTHER OPPORTUNITY TO RE ENTER A NEW CARD NUMBER OR AN ALTERNATIVE PAYMENT PRIOR TO COMPLETING YOUR PURCHASE.
Q: I PLACED AN ORDER BUT HAVE NOT RECEIVED A CONFIRMATION EMAIL?
A: AFTER A FEW HOURS AND YOU HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM FOLDER. ALSO MAKE SURE EMAIL PROVIDED WAS CORRECT.
Q: DO YOU HAVE A SIZE GUIDE?
A: YES PLEASE SEE OUR SIZE GUIDE PAGE FOR FURTHER INFORMATION.
NOTE: SIZING MAY VARY DEPENDING ON STYLE AND CUT OF THE ITEM/S.
Q: DO YOU OFFER OVERNIGHT SHIPPING?
A: YES WE DO, PLEASE GO TO OUR SHIPPING POLICY FOR INFORMATION REGARDING SHIPPING.
Q: DO YOU OFFER REFUNDS ON SALE ITEMS?
A: ALL SALE ITEMS ARE FINAL.
Q: CAN I PICK UP MY ITEMS?
A: UNTIL FAULTLESS SUITE IS ACTUALLY OPEN WE WILL MAKE SPECIAL ARRANGEMENTS FOR YOU TO PICK UP YOUR ITEMS IF YOU ARE LOCAL. (THIS NEEDS TO BE COMMUNICATED VERBALLY WITHIN 2 HOURS AFTER ORDER HAS BEEN PLACED)
Q: DO CARRY PLUS SIZES?
A: WE WILL BE OFFERING PLUS SIZES IN THE NEAR FUTURE. PLEASE SIGN UP FOR EMAIL NOTIFICATIONS TO SEE WHAT’S COMING AND ALL NEW PRODUCTS.
